NovekAI Frequently Asked Questions

General Questions

What is Novek.ai?

Novek.ai is an intelligent document management platform that combines advanced AI capabilities with enterprise-grade security and flexible deployment options. It helps organizations efficiently manage, search, and extract value from their document repositories through AI-powered understanding, classification, and retrieval of information.

How is NovekAI different from traditional document management systems?

Unlike traditional document management systems that rely on manual tagging and keyword search, NovekAI uses artificial intelligence to understand document content and context. Key differentiators include:

• Zero manual tagging required for document classification and organization
• Semantic understanding of document content beyond keywords
• Natural language search capabilities that understand user intent
• AI-powered extraction of information from documents
• Intelligent workflow automation based on document content
• Conversational AI interface for document interaction

What types of organizations can benefit from Novek.ai?

Novek.ai is designed to benefit organizations of all sizes across various industries, with particular value for:

• Document-intensive industries like Oil & Gas, Chemicals, Pharmaceuticals, Power Generation, Metals, and Construction Materials
• Organizations with complex regulatory requirements
• Companies with large document repositories
• Businesses seeking to improve knowledge worker productivity
• Enterprises with distributed teams needing access to shared information

What types of documents can NovekAI process?

Novek.ai can process a wide range of document types, including:

• Office documents (Word, Excel, PowerPoint)
• PDFs (both text-based and scanned with OCR)
• Technical drawings and diagrams
• Images with text content
• Email messages and attachments
• Web pages and HTML content
• Plain text files
• Industry-specific formats (depending on configuration)

Technical Questions

How does Novek.ai's AI technology work?

Novek.ai's AI technology works through multiple sophisticated components:

1. Document Understanding: AI models analyze document structure, content, and context
2. Natural Language Processing: Advanced NLP interprets document text and user queries
3. Entity Recognition: Identification of important entities like people, organizations, locations, dates, etc.
4. Relationship Extraction: Understanding connections between entities and concepts
5. Classification Models: Automatic categorization of documents based on content
6. Extraction Models: Targeted extraction of specific information from documents
7. Continuous Learning: System improvement based on usage patterns and feedback

What deployment options are available for Novek.ai?

Novek.ai offers flexible deployment options to meet different organizational requirements:

• Cloud Deployment: Hosted in Novek.ai's secure cloud infrastructure
• On-Premise Deployment: Installed within your organization's data center
• Hybrid Deployment: Combination of on-premise and cloud components
• Private Cloud: Deployment in your organization's private cloud environment

How does NovekAI integrate with existing systems?

Novek.ai provides multiple integration options:

• API Integration: Comprehensive RESTful API for custom integrations
• Identity Provider Integration: Connection with enterprise identity systems (Active Directory, SAML, etc.)
• Document Source Integration: Integration with existing document repositories (SharePoint, network drives, etc.)
• Workflow Integration: Connection with business process management systems
• Email Integration: Document submission and retrieval via email
• Custom Connectors: Purpose-built connectors for specific enterprise systems

What are the system requirements for Novek.ai?

For Cloud Deployment:

• Modern web browser (Chrome, Firefox, Edge, Safari)
• Internet connectivity
• No special hardware requirements

For On-Premise Deployment:

• Server infrastructure based on deployment size (details in technical specifications)
• Operating System: Linux (RHEL, CentOS, Ubuntu) or Windows Server
• Database: PostgreSQL, SQL Server, or Oracle
• Storage capacity appropriate for document volume
• Network infrastructure with sufficient bandwidth

Security and Compliance

How does NovekAI ensure document security?

Novek.ai implements multiple layers of security:

• Data Encryption: AES-256 encryption for data at rest
• Transport Security: TLS 1.2+ for data in transit
• Access Control: Role-based and attribute-based access controls
• Authentication: Multi-factor authentication support
• Audit Logging: Comprehensive logging of all system actions
• Data Isolation: Logical separation in multi-tenant environments
• Security Monitoring: Continuous monitoring for threats
• Regular Security Testing: Penetration testing and vulnerability assessments

Is NovekAI compliant with industry regulations?

Novek.ai is designed to help organizations meet various regulatory requirements:

• HIPAA: Features to support healthcare data privacy requirements
• GDPR: Capabilities for data protection and privacy compliance
• SOC 2: Controls aligned with SOC 2 requirements
• 21 CFR Part 11: Features to support pharmaceutical compliance
• Industry-specific regulations: Configurable controls for various regulatory frameworks

Specific compliance certifications may vary by deployment model and configuration.

How does NovekAI handle data privacy?

Novek.ai incorporates privacy by design:

• Privacy Mode: Option to limit AI processing for sensitive documents
• Data Minimization: Collection of only necessary data
• Purpose Limitation: Clear definition of data processing purposes
• User Consent: Mechanisms for managing user consent
• Data Subject Rights: Support for access, rectification, and deletion requests
• Privacy Impact Assessment: Tools for assessing privacy implications

Where is my data stored when using Novek.ai?

Data storage depends on your deployment model:

• Cloud Deployment: Data stored in secure cloud infrastructure in specified regions
• On-Premise Deployment: Data stored entirely within your organization's infrastructure
• Hybrid Deployment: Data stored according to configuration, with sensitive data typically kept on-premise

For cloud deployments, data sovereignty options are available to specify storage regions.

Implementation and Support

How long does it take to implement Novek.ai?

Implementation time varies based on organization size and complexity:

• Small Organizations (Cloud): 6-10 weeks
• Medium Organizations (Cloud/Hybrid): 12-20 weeks
• Large Organizations (On-Premise/Hybrid): 24-40 weeks

Implementation includes discovery, technical setup, configuration, data migration, user onboarding, and go-live support.

What kind of training is provided for Novek.ai?

Novek.ai offers comprehensive training options:

• Administrator Training: Technical training for system administrators
• End-User Training: Role-based training for system users
• Train-the-Trainer: Preparation for internal trainers
• Video Tutorials: Self-paced learning resources
• Documentation: Comprehensive user and administrator guides
• Ongoing Education: Regular webinars and knowledge updates

What support options are available for Novek.ai?

Novek.ai provides multiple support channels:

• Technical Support: Tiered support based on subscription level
• Implementation Support: Assistance during deployment
• Customer Success: Dedicated customer success managers for enterprise customers
• Knowledge Base: Self-service information resources
• Community Forums: Peer support and knowledge sharing
• Professional Services: Additional consulting and customization services

Can NovekAI be customized for specific industry needs?

Yes, NovekAI offers extensive customization options:

• Industry-Specific Models: AI models trained for specific industries
• Custom Classification: Tailored document classification schemes
• Extraction Templates: Custom templates for information extraction
• Workflow Templates: Industry-specific workflow templates
• Terminology Adaptation: Adaptation to industry-specific terminology
• Integration with Industry Systems: Connectors for industry-specific applications

Pricing and Plans

What pricing plans are available for Novek.ai?

Novek.ai offers three main pricing plans:

1. Personal Plan:

   • Single user
   • 500 pages/month ingestion
   • Basic AI features
   • $50/month

2. Enterprise Cloud:

   • Up to 10 users per tenant
   • 2,000 pages/month ingestion per tenant
   • Full AI capabilities
   • Enterprise security features
   • $200/month/tenant

3. Enterprise On-Premise:

   • Unlimited users
   • Unlimited ingestion
   • Full AI capabilities
   • Maximum security and control
   • Custom pricing based on deployment size

Is there a free trial available?

Yes, NovekAI offers a free trial that allows organizations to experience the platform's capabilities with their own documents. The trial includes:

• Access to core platform features
• Ability to upload and process sample documents
• AI-powered search and retrieval
• Basic workflow capabilities

To request a free trial, visit the trial page on our website or contact our sales team.

What factors affect the pricing for Enterprise On-Premise deployments?

Enterprise On-Premise pricing is customized based on several factors:

• Number of Users: Total user count and concurrent user estimates
• Document Volume: Expected document ingestion volume
• Processing Requirements: Complexity and volume of document processing
• Integration Needs: Required integrations with existing systems
• Customization Requirements: Specific customization needs
• Support Level: Desired level of ongoing support

Contact our sales team for a detailed quote based on your specific requirements.

Are there any additional costs beyond the subscription fee?

Potential additional costs may include:

• Implementation Services: Professional services for deployment
• Custom Development: Development of custom features or integrations
• Additional Storage: Costs for storage beyond included allocations
• Premium Support: Enhanced support packages
• Training: Advanced or customized training programs
• Infrastructure Costs: For on-premise deployments, any required infrastructure upgrades

Performance and Scalability

How many documents can NovekAI process?

Novek.ai's processing capacity varies by deployment model:

• Personal Plan: 500 pages/month
• Enterprise Cloud: 2,000 pages/month per tenant
• Enterprise On-Premise: Unlimited, scaled to infrastructure capacity

The system is designed to scale horizontally for increased processing needs.

How quickly does NovekAI process documents?

Document processing speed depends on several factors:

• Document Complexity: Simple text documents process faster than complex layouts
• Document Size: Larger documents require more processing time
• Processing Depth: Level of analysis and extraction required
• System Resources: Available computing resources

Typical processing times range from seconds for simple documents to minutes for complex documents with deep extraction requirements.

How does NovekAI handle large document repositories?

Novek.ai is designed for enterprise-scale document repositories:

• Scalable Architecture: Horizontal scaling for growing repositories
• Batch Processing: Efficient processing of large document batches
• Incremental Processing: Focus on new or changed documents
• Prioritization: Processing prioritization based on business needs
• Performance Optimization: Tuning for specific document types and volumes

Can NovekAI handle multiple languages?

Yes, NovekAI supports multiple languages:

• Core Languages: English, Spanish, French, German, Italian, Portuguese
• Extended Languages: Support for additional languages based on configuration
• Mixed Language Documents: Processing of documents with multiple languages
• Language Detection: Automatic identification of document language
• Multilingual Search: Search across documents in different languages

Getting Started

How do I get started with Novek.ai?

To get started with Novek.ai:

1. Request a Demo: Schedule a personalized demonstration
2. Free Trial: Sign up for a free trial to test with your documents
3. Needs Assessment: Work with our team to assess your requirements
4. Solution Design: Develop a deployment plan for your organization
5. Implementation: Begin the implementation process

Contact our sales team to initiate the process.

What is the typical onboarding process?

The onboarding process typically includes:

1. Discovery: Assessment of your document management needs
2. Planning: Development of implementation and migration plans
3. Technical Setup: Deployment of the NovekAI platform
4. Configuration: Customization based on your requirements
5. Data Migration: Import of existing documents
6. User Training: Training for administrators and end users
7. Go-Live: System activation and initial support
8. Optimization: Ongoing refinement based on usage

How quickly can I see results from implementing Novek.ai?

Organizations typically begin seeing results at different stages:

• Immediate Benefits: Improved document search and retrieval
• Short-Term Benefits (1-3 months): Enhanced document processing efficiency
• Medium-Term Benefits (3-6 months): Workflow optimization and automation
• Long-Term Benefits (6+ months): Knowledge utilization and strategic advantages

The speed of results depends on implementation scope, user adoption, and existing document management challenges.

How can I request a demo or get more information?

To request a demo or get more information about Novek.ai:

• Website: Complete the contact form on our website
• Email: Send an inquiry to info@novek.ai
• Phone: Call our sales team at the number listed on our website
• LinkedIn: Connect with us on LinkedIn for the latest updates

Our team will respond promptly to arrange a personalized demonstration and answer any questions you may have about Novek.ai.